They’re usually all like that. I’ve been in real estate for 8 years ..you can e-mail me and ill help you with more questions if you like.

First you need to find how far into the loan you are. Have you already turned in all of your required papers? Including the ones the lender requested after loan submission? Yes? Call and ask for the Branch Manager and have them take over the loan.

No? Call and ask for your loan package to be ready at a time that you can pick it up, 24hrs notice should be plenty of time. If you are going FHA then that will add a twist to the deal. You will need to have them release the FHA case number to the new lender.

Again make sure to ask the Branch Manager to do this and not the Loan Officer.

I hope this is helpful.